Terms & Conditions

Agreement Overview

These Terms and Conditions and the online booking form together constitute the full agreement between you and Mehraav Transport Ltd for the provision of taxi services.

By completing a booking and using our service, you confirm your unconditional acceptance of the terms set out on this page.

General Booking Terms

• Our company may change these terms and conditions at any time. Existing bookings will remain at the rate in effect when the booking was made.
• We request a minimum of 4 hours notice for online bookings. If your booking is less than 4 hours away, please call our office to check availability.
• You must allow sufficient time for airline check-in requirements and possible traffic delays. We are not responsible for delays caused by insufficient booking time or if passengers are not ready at the booked collection time.
• You must order a suitable vehicle size for the number of passengers and luggage. We cannot guarantee carriage of excessive luggage.
• You must provide all information requested in the booking form and use the special notes box to inform us of anything important.

Pricing, Variations, and Waiting Time

• If there are changes to the original booking, including extra mileage, waiting time, or route deviations, additional charges will apply in line with our pricing structure.
• Incoming flights include 45 minutes of free waiting time. Waiting charges may apply after that time, so please allow enough time for immigration and baggage collection.
• For airport pickups, our driver will wait up to 90 minutes without contact from the passenger. If no contact is made after 90 minutes, the booking will be treated as a no-show and no refund will be offered.
• Prices may vary on particularly busy days, special dates, or when additional services are required.

Cancellation and Refund Policy

• If you need to cancel your booking, please contact Van Taxi Auckland as soon as possible.
• We are happy to cancel and refund a booking where at least 24 hours notice has been given.
• If you cancel after the vehicle has already been dispatched, a charge will apply based on the distance travelled and/or the time spent by the allocated driver before cancellation.

Airport Travel and Timing Responsibilities

• We track all incoming flights to help ensure our driver reaches you at the appropriate time.
• While we do our best to ensure punctual service, we cannot accept responsibility for delays caused by circumstances beyond our control.
• We will use all reasonable endeavours to get you to your destination on time, but we are not liable for loss caused by road or traffic conditions outside our control.
• If the driver is delayed in traffic or otherwise unable to reach the collection point in time, we will try to arrange another vehicle through one of our partners.
• If our driver does not arrive at the scheduled pickup time, you must contact our office. If you leave the pickup point without informing us, we will not be liable for compensation.
• If you arrange travel with another company without our consent, we will not be liable to pay for that service or provide a refund.

Passenger Conduct and Safety

• You are responsible for the behaviour of all passengers travelling in the vehicle during the journey.
• Cleaning charges will apply if the vehicle is soiled by any passenger.
• Our company reserves the right to refuse carriage to any passenger believed to be under the influence of alcohol or drugs.
• We may refuse or immediately terminate a booking if any behaviour places the driver, vehicle, or any passenger at risk of damage, violence, or abuse.
• In such cases, all passengers may be asked to leave the vehicle as soon as it is safe to do so, and no refund will be given.
• Eating, drinking, and smoking are not permitted in our vehicles. We maintain a strict non-smoking policy at all times.

Vehicles, Subcontractors, and Service Changes

• At times, our company may use subcontractors or partner companies to cover a journey.
• We reserve the right to change your minicab, taxi, chauffeur vehicle, or chauffeur driver without notice if necessary.
• If a vehicle breaks down during your journey, we will endeavour to arrange an alternative vehicle as soon as possible.
• We may cancel services and offer refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather, terrorist attack, or other circumstances beyond our control.

Children and Child Seats

• Each child, regardless of age, counts as one passenger.
• If a child seat is required, you must inform our office at the time of booking.
• We will do our best to provide a baby seat or booster seat, though availability cannot be guaranteed.
• You are welcome to bring your own child seat, but installation must be carried out by you.

Receipts, Insurance, and Personal Property

• A full receipt can be emailed directly to you, or a handwritten business-card-sized receipt can be supplied by your driver.
• Please note that an emailed receipt may take up to two working days if requested from the driver on the day of travel.
• All vehicles are fully insured for passenger and third-party claims.
• However, customer property is carried entirely at the passenger’s own risk.
• Clients are responsible for ensuring luggage is loaded and unloaded at all times.
• Our company and our subcontractors are not liable for any loss of or damage to personal property.

Private Arrangements and Complaints

• It is illegal to make a private booking directly with our drivers.
• We will not be liable for any issue arising from travel arranged outside a booking confirmed through our office.
• We take complaints very seriously and investigate every complaint thoroughly.
• Please email or call us with your reference number and as much relevant information as possible if you wish to make a complaint.

Important Notice

Please note that some calls may be recorded for quality and training purposes.